1. Delivery
Shipping Fee: There will be a certain shipping fee for the products we provide. Please check the specific shipping fee during the purchase process.
2. Returns
(a) If you are not satisfied with the purchased product, you can request a return within 30 days of receiving the product. The product must be in its original packaging, unused, and undamaged.
(b) Customers are responsible for the shipping fee for returns.
(c) The time it takes for the exchanged product to reach the customer may vary depending on the location.
(d) For more expensive products, customers should consider using trackable shipping services or purchasing shipping insurance. Super Crown Pty Ltd cannot guarantee the receipt of returns.
3. Exchanges
If you receive a product with quality issues or it doesn't match what you ordered, you can request an exchange. Please contact us within 10 days of receiving the product.
4. Refunds
After the return or exchange is completed, we will provide a refund or exchange service based on the actual situation.
Please note: The specific requirements and processes for returns, exchanges, and refunds may vary according to product categories, order amounts, and other factors. Please refer to our customer service page or contact our customer service team for more information.