1. Commitment to Privacy
Super Crown Pty Ltd and its group companies ("we", "us", "AUCOKO"and"HEALCELL"), are bound by the laws and regulations applicable to privacy and data protection in Australia, including the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth) (Privacy Laws). The purpose of the Privacy Act is to protect the confidentiality of personal information and the privacy of individuals by regulating the manner in which personal information is managed.
"Personal Information" means information or an opinion about an identified individual or from which an individual can reasonably be identified. It includes “Health Information” which is information about an individual’s physical or mental health, a health service provided to an individual, as well as details of what medicines they use.
Super Crown Pty Ltd is committed to protecting the Personal Information it collects and regularly monitors its systems and procedures to ensure compliance with Privacy Laws and this Policy. This Policy outlines how Super Crown Pty Ltd handles the Personal Information it collects in Australia.
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Information we collect
- From time to time, we may collect your personal information, such as your name, address, phone number, email address, age and gender. In some instances, we may also collect other information such as device information, location information, log-on information, and other information you may provide when you inquire about, or purchase our products and services, or other information that may be provided through your other interactions with our relevant corporate bodies.
1.2 We may collect your personal information:
(a) when you give it directly to us;
(b) when you purchase and use our products and services;
(c) when you knowingly give us information when entering our promotions or contacting us via our website, including by email or telephone.
1.3 We use social media platforms and other interactive online forums through which we communicate, promote, and/or provide our goods and services. We may process personal information you disclose through such forums. However, such information may also be read, collected and used by other users, whose actions we cannot control and for whom we take no responsibility.
1.4 If at any time you provide another person’s personal information to us, then you must ensure that that person has read and understood this Privacy Policy and separately consents to their personal information being processed by us as described in this policy.
- Use and Disclosure
3.1 We will inform you about the purpose and use of collected Personal Information.
Super Crown Pty Ltd will use or disclose your Personal Information for the primary purpose for which it is collected, which generally includes the following purposes:
(a) In the course of selling, distributing or providing Bubs branded products;
(b) Administer training programs or marketing activities in which you agree to participate;
(c) Compliance with regulatory requirements, such as maintaining a record of complaints, adverse events and recalls related to our products.
We may also use your Personal Information to:
(a) Provide you with up-to-date product or safety information if necessary;
(b) Send you material about our activities and products or developments in infant nutrition that Super Crown Pty Ltd believes may be of interest to you;
(c) Manage, plan and arrange meetings between you and Super Crown Pty Ltd representatives;
(d) Generate customer lists for market research purposes;
(e) Manage accounts and ensure that we receive payment for our products.
3.2 We will only use or disclose your Personal Information for a purpose that was not the primary purpose for which we collected it if you reasonably expect us to do so or if we have your permission. We may also use or disclose Personal Information if we are required or authorized by law to do so.
3.3 Our ability to provide you with products, services and information may be adversely affected if you choose not to provide us with your personal information (e.g. we may not be able to respond to your request or provide you with specific products or services). Where possible, you may have the option of not identifying yourself or using a pseudonym.
3.4 By giving us your personal information, you consent to the processing of your personal information for the purposes described in section 3.1 above.
3.5 We will not disclose your personal information, except:
(a) in law enforcement, public health or public safety circumstances, as required by law;
(b) to contractors and third-party service providers who provide financial, legal, administrative, marketing or other services in connection with the operation of our business who are required to hold your personal information in a manner consistent with our Privacy Policy (e.g. mailing houses);
(c) to our related corporate bodies that will treat your personal information in accordance with the Privacy Act and their respective privacy policies;
(d) with your consent or where your consent can reasonably be inferred from the circumstances.
- Security and confidentiality
4.1 We take all reasonable steps to ensure that all personal information we process is accurate, complete and up-to-date.
4.2 We take all reasonable steps, including maintaining organizational and technical measures, to protect your personal information from misuse, interference and loss and from unauthorized access, modification and disclosure.
4.3 Your personal information is stored in a secure environment and is only accessed by authorized personnel for permitted purposes, although, due to the nature of the Internet, we cannot guarantee that such information is completely protected from hackers or misuse.
4.4 We will destroy or de-identify your personal information in a secure manner if we no longer need it for the purposes for which it was collected, unless we are otherwise required or authorized by law to retain the information.
- What this Privacy Policy does not apply to
Please be aware that this Privacy Policy applies to dealings with us, including through our website or in connection with our website services, but does not apply to any other website that you access using a link from our website. In this case, the privacy policy of the owner of the linked website (if any) will apply. We cannot and do not make any warranty or representation as to the practices of any linked websites in the handling of your personal information. Further information is available in our Website Terms and Conditions.